Shipping & Payments | Terms and Conditions


Shipping
Max Daniel ships from Lenexa, KS Monday-Thursday, excluding holidays. Items ship 1-2 business days upon receipt of order, unless an item is on back order. We will notify you if any item cannot be shipped within the specified timeframe. 

We ship domestically (within the continental U.S. only) via UPS Ground and USPS Priority and Express. Please note that UPS does not ship to P.O. boxes. To ship your order to a P.O. box, please select USPS or contact us directly. 

We ship internationally via USPS—except to China and Taiwan. To purchase from these countries, please click on the hyperlink to go to our sister sites. Please contact us should you have trouble placing an order with your international credit card.

Expedited delivery orders must be placed by 10am Pacific Standard Time to be shipped by the next business day. 

Shipping totals are calculated on our checkout page. Max Daniel does not add shipping or handling fees; all shipping totals are calculated in real time from the carrier you chose (UPS/USPS).

Max Daniel is not responsible for incorrect addresses entered into the shipping form. Once the package leaves our facility, the shipping carrier (UPS/USPS) is responsible for delivery. Further, Max Daniel is not responsible for lost or stolen packages once the package leaves our warehouse. Request ‘signature required’ from the carrier if you do not want UPS to leave your package at your door.

Contact us via email at info@maxdaniel.com to ship to P.O. boxes, APO/FPO addresses, U.S. territories, or for any other shipping concerns. 


Returns/Exchanges
Shipping and handling fees on returned merchandise are non-refundable. Shipping and handling costs on returns and exchanges are the responsibility of the customer. 

Returns or exchanges must be made within 14 days of the date of purchase. Item(s) must be in new and unused condition with original tags and packaging in order to be returned. Max Daniel cannot accept returns or exchanges without a return authorization number which can be obtained by email info@maxdaniel.com.

Ship prepaid and insured back to Max Daniel with return authorization noted on original sales receipt. 


Payments
Max Daniel accepts all major credit cards and all transaction data is encrypted per industry standards. Information that you provide us in the process of your order will not be shared for any reason. If you have any issues with your credit card, please email info@maxdaniel.com.